Overview

Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a straightforward return and refund policy to ensure a hassle-free experience.

Returns

Eligibility

• Items must be returned within 7 days of the purchase date.
• Items must be unused, unwashed, and in the same condition that you received them.
• The item must be in its original packaging, with all tags attached.

Non-Returnable Items

• Gift cards
• Customized or personalized items
• Clearance or final sale items

Process

1. Initiate a Return: To start a return, contact our customer service team at contact@ghosted.co.in with your order number and the reason for the return.
2. Return Authorization: Once your return is approved, you will receive a return authorization number and instructions on how to send your item back to us.
3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

• Inspection: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at contact@ghosted.co.in

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [customer service email] and send your item to

Ghosted Australia UNIT TR

3 Mickleham Drive Cranbourne North VIC 3977

Return Shipping Address

Please send all approved returns to the following address:

Ghosted INDIA

Railway Road, Opp. Fire Brigade Office, Hoshiarpur-146001 (PB)

Contact Information

For any questions regarding our return and refund policy, please contact us at:

• Email: [contact@ghosted.co.in]
• Phone: +91 62843 65709
• Address: Ghosted INDIA Railway Road, Opp. Fire Brigade Office, Hoshiarpur-146001 (PB)

This policy ensures clarity and transparency, providing customers with all the necessary information to make their return or exchange process smooth and straightforward.